外貿(mào)業(yè)務(wù)員如何委婉發(fā)催款郵件(外貿(mào)催款郵件怎么發(fā)比較好)
時間:2024-03-16
點擊:39次
外貿(mào)催款可分幾種情況:
1、做了pi后客戶遲遲不回復(fù)追問①:dear xx,could you check and confirm plxx please?分析:首次追問不能急躁,要簡短追問②:
dear xx,
could you say something? if you want to cancell the order,pleade let me know
分析:多次之后,可以以退為進。我之前就用這招,催到了客戶2周沒有付款的pi,而且客戶說打算下周一付,我說物流緊張,運費會越來越貴,要早點生產(chǎn)發(fā)貨,客戶一個小時后就發(fā)水單給我了,催我生產(chǎn)了,驕傲~
如果多次不回郵件,在線信息
可以call下客戶看郵件,問他訂單是否還需要,不能一味就催付款
2、客戶確認pi后,給了具體付款時間,但是推遲了好幾次dear xx,
as you mentioned you will arrange payment on xx, but fews days past we havn' recieve bank slip ,
could you please send?
if you didn't arrange payment ,could you please do it ?because you have good credit in my mind ,i arange raw materials for your order, once you arange payment we can produce it immediatly to shorter the production time, need your support~
分析:先裝傻,以為客戶付了,但是忘記發(fā)水單了。其實給客戶立信譽很好的人設(shè),提出當他確認了pi時,就有幫他安排物料,以便于收到水單可以幫上排產(chǎn),不用等齊料,客戶覺得你在為他著想。3、做提單,中信保等延期付款的dear xx,
the b/l date is xx,there's very limited days to recieve your payment .it will takes few days to recieve it in our bank,could you please ask your fin .dept .to arrange payment asap ,otherwise i am afraid that i will affects your credit.in future,we can't arange production without deposit ,or we need to changed the payment term to be 100% before delivery.如果逾期沒有付款,會影響他在中信保的信譽,付款方式會從延期付款改到100%款到發(fā)貨。4、物料角度,運輸緊張,訂艙難,運費貴dear xx,now is the peak production season. spaces are very tight during peak season now.we need to book warehousing in advance, once we receive your deposit, we will immediately arrange the order schedule to produce and deliver for you as soon as possible.please arrange payment as early as possible to avoid any further delays. 5、原材料供應(yīng)角度:原材料漲價,原材料價格不穩(wěn)定dear xx,friendly reminder to pay in advance. raw material costs continue to fluctuate. please update the payment as soon as possible, otherwise we are worried that the price provided will soon expire.6、還可以表達困境去催促客戶結(jié)款。
dear xx,since we are now facing a shortage of funds, this is really difficult for us. remittance as soon as possible would be greatly appreciated. after that, i will continue to provide you with high-quality products and services, and apply for you with competitive prices.7、適合發(fā)給偶爾拖款的老客戶。dear xx,hope you‘re doing well. this is just to remind you that the invoice +號碼 with the total of+金額sent you on+時間.although i’m sure you’re busy, i’d greatly appreciate it if you were to go over the invoice and payment details for the services rendered. please contact me if you have any questions.8、迂回催款dear xx,we just got a payment this morning, which is very similar to your total amount. may l know is that yours? if so, please send me the bank receipt so that we can arrange production without any delay.還有更多外貿(mào)催款理由,如產(chǎn)線人員流動:有部分工人辭職,怕新人技術(shù)沒那么好,導(dǎo)致交期更長(客戶都能理解制造業(yè)的員工流動性大的)以便于交期很長。還可以賣人情,幫忙沖任務(wù),業(yè)績指標,或者公司上市需要客戶支持,要說明客戶如果可以下單,是有哪些重要性~